Orlando IT Support
Posted by Timothy Platt on Jul 28, 2017
The Best IT Support for the Orlando, Florida Area
If you are in need of small business IT support in the Orlando, Florida area please reach out to us and request a free consultation. Virtual Operations, LLC is the premier provider of IT support services to companies in the Orlando area. Our business headquarters is located here, and we are passionate about providing outstanding service for our customers. We’re a local company, and we provide local service, with top-notch customer service.
Do you need IT Support? No matter if it’s your computers, servers, networks, or business applications we can assist with all of that. And quite frankly, most businesses have all those things. And the best way to manage and improve them is in a holistic, proactive fashion.
Orlando’s #1 Managed IT Services Provider
Our model of providing support is known as Managed IT Services. What does this mean? It’s a fancy term for outsourcing in some ways, but it also means a level of proactive care that is the best option for any serious business. Managed IT Services allow you to outsource your IT support and planning needs to a specialized company that has the in-depth expertise, process rigor, and customer service skills to ensure your technology works. Further, it’s a proactive approach – the vendor works to ensure that problems are eliminated before they happen. Support is available whenever you need it and a long term understanding of your needs is achieved. We are such firm believers in this approach that we specialize in it. We do not provide “break-fix” support, because it just doesn’t work over the long term – for the client or the provider. We have an extensive write-up of our thoughts on that topic.
Outsourcing IT makes a lot of sense for small business
Some small companies choose to hire and manage their own IT team. That certainly can work in some cases and for larger companies, but for smaller companies, it’s not a good fit. Here’s why – that typical company is utterly dependent on IT – computers, servers, email, web sites, cloud and on-premises business systems. All are critical for day to day operations. At the same time, the scope and breadth of business technology is always increasing – Windows, Mac, Wi-Fi networks, internet, web sites, Android, iPhones, tablets, servers, storage, and business applications – both in the cloud and on-premises. The scope and depth of knowledge required to adequately support all of this is simply too much for 1 or 2 people to support.
Secondly, it’s hard to hire good technical people for a small non-technical business. Not impossible, but challenging. It’s hard to attract and retain the right skills. Technical personnel are constantly looking to improve their skillset. And for many small companies, it’s hard to keep them engaged. Then turnover occurs, and all the critical IT knowledge walks out the door.
Lastly, technical personnel are best managed and mentored by seasoned, veteran technicians and IT managers. And many small companies simply can’t provide that environment. Regardless, is that really the best use of time? Management time and experience is better spent on the revenue generating business not technology!
In summary, for a small company to maintain an effective internal IT staff is challenging and a distraction that the business shouldn’t have to deal with.
The Orlando IT Company that Cares About Your Small Business
Maybe you’ve tried outsourcing before and not had a good experience. Outsourcing done wrong is a nightmare. But outsourcing done right avoids all these common issues: lack of sense of urgency, lack of communication, and a lack of proactive action and planning. We do outsourcing right.
Virtual Operations was founded by a team of technology veterans – with deep experience in businesses of all sizes, and with a goal of becoming the area’s best IT services provider. We’re small business owners ourselves. We understand your passion and commitment to your business, and we’d love to help bring you success.
Our Managed IT Services provide:
- Complete IT support 24x7x365 – on-premises and in the cloud. Computer support, network support, and application support – we do it all.
- Access on demand to deep and broad skills – we can handle any technology you have. You are supported by a team, not an individual.
- A proactive focus on everything from your network to your key business applications – it’s in our best interest to prevent a problem, rather than fix it afterwards
- Quality and consistency – Our thorough documentation and repeatable procedures let us deliver maximum customer satisfaction
- Management oversight and planning – day to day and strategically. You don’t just get IT technicians – you get a CIO, an IT manager, and a project manager – for a price competitive with hiring IT employees
- Lastly, we provide a 60 day – money back guarantee
Our headquarters is located in Winter Park, which is a beautiful suburb of Orlando. We service clients both locally and remotely, but our primary service area includes the greater Orlando and Central Florida area, including the following counties: Orange, Seminole, Lake, Osceola, Polk, Volusia, and Brevard. Many of our clients have multiple locations, including nation-wide, and we support those too.
To find out more about how we can help you, even if you already have an established IT provider, please give us a call at (407) 268-6626.