Managed IT Services Blog

Technology Insights for Small Business

Remote Access for Small Business Networks

Posted by Timothy Platt on Dec 6, 2017


How To Provide Remote Access for Small Business Networks Today we’re going to talk about providing secure remote access to your business’ network. Why would you want to do this? To allow employees to work remotely – and to let them have access to the servers, applications, and file shares they use regularly. This is great not only for occasional use outside of the…

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The Importance of a Long-Term Technology Strategy

Posted by Timothy Platt on Nov 26, 2017


What is a technology strategy? In this article, we’ll discuss a critical strategic planning component of your business – the technology strategy. First let’s define what it is. The technology strategy is a long-term roadmap by which the business will evolve its technology base and future tech acquisitions to improve the business’ ability to make money. When describing the technology strategy, we use the…

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Network Support in Orlando

Posted by Timothy Platt on Nov 13, 2017


Network Support in Orlando Do you need Network Support for your small business in Orlando, Florida? If so, Virtual Operations, LLC is the right choice for you. We have extensive experience with managing, troubleshooting, and improving business networks. Do you have any of these issues? Internet Performance Network Reliability Network Security Questions or Issues WiFi (Wireless) or Ethernet Performance Problems with phone systems or…

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Computer Security – Why Defense in Depth is the Best Approach

Posted by Timothy Platt on Nov 12, 2017


Computer Security – Why Defense in Depth is the Best Approach Here on “Patch Tuesday”, we’re going to discuss an important topic that we touched on briefly last week. We believe “Defense in Depth”, as applied to computer security, is the best way to mitigate the risk of security exploits and breaches. We’re going to describe the rationale and specifics of this multi-layered approach….

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Virtual IT Support

Posted by Timothy Platt on Nov 11, 2017


Virtual IT Support is the Best Tech Support Option for Small Business – Here’s Why Do you need tech support for your small business? If so, Virtual IT Support is the best option to meet your computer support needs. What is Virtual IT Support? In a lot of ways, it’s outsourcing of IT. But it’s much more than that. Virtual IT Support (also known…

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How to Speed Up a Slow Computer

Posted by Timothy Platt on Nov 5, 2017


How to Speed Up a Slow Computer – the step by step guide Why is my computer so slow? Have you ever found yourself wondering: Why is my computer so slow? You are not alone. Here at Virtual Operations, Orlando’s best IT Managed Services provider, a very common customer complaint is: “Why is my computer running so slow?” In this article, we’ll review the…

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Security Alert – WordPress Website Vulnerability and How to Fix

Posted by Timothy Platt on Nov 2, 2017


In this series of articles, we’ll address a timely security issue relevant to our clients. We’ll relate complex security topics in easy to understand terms. This article is being posted on November 3, 2017. WordPress SQL Injection Vulnerability v4.8.2 and Earlier WordPress versions 4.8.2 and earlier contain a serious SQL injection vulnerability. Websites using these versions of WordPress are exploitable remotely. It is not…

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Apple MacOS Updates – Why They Are Important

Posted by Timothy Platt on Nov 2, 2017


Update: November 2017 – Apple has just released security updates for the Krack Wi-Fi exploits. These updates are available for High Sierra (10.13.x), Sierra (10.12.x), and El Capitan (10.11.x) versions of macOS, but notably, is not available for Yosemite (10.10.x). We recommend anyone still running Yosemite 10.10.x version upgrade to a newer version as soon as feasible. You can view information about the latest…

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Desktop and Laptop Backups – Why they are Important

Posted by Timothy Platt on Oct 27, 2017


Desktop and Laptop Backups – what are they and why are they important? Why does your small business need desktop backups? Today we’re going to discuss this in-depth. Best of all, thanks to cloud services, you’ll find out it’s easier than ever to have complete, secure, and up-to-date laptop and desktop backups. Laptop and Desktop Backups are Important Historically, small businesses have backed up…

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Wi-Fi Security and KRACK

Posted by Timothy Platt on Oct 18, 2017


Wi-Fi Security – What is the New KRACK Attack and How Serious Is It? Earlier this week, a security researcher publicly disclosed a serious security vulnerability in the 802.11 WPA2 Wi-Fi protocol – this is the Wi-Fi protocol used by every modern device. The attack methods (there are multiple) used to exploit this vulnerability are being called KRACKs (Key Reinstallation Attacks). Because this is…

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Windows 10 Fall Creators Update is Here

Posted by Timothy Platt on Oct 15, 2017


Fall Creators Update for Windows 10 Arrives 10/17/2017 On Tuesday October 17, 2017, Microsoft released the next major upgrade to Windows 10 – the Fall Creators Update. It’s also known as version 1709, and is a follow-on upgrade from the Anniversary Update (1607) and the original Creators Update (1703) that came out earlier in March of this year. This is a major upgrade –…

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macOS High Sierra – Should You Upgrade?

Posted by Timothy Platt on Sep 30, 2017


macOS High Sierra – Should Your Small Business Upgrade? This week, Apple released macOS version 10.13 – also known as High Sierra. As such, it’s the successor to version 10.12 – Sierra. As with all macOS updates, it’s free, but before you upgrade, let’s discuss the new features this release contains and whether this is the right time to upgrade or not. Firstly, High…

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Winter Park IT Support

Posted by Timothy Platt on Sep 23, 2017


IT Support and IT Project Consulting for the Winter Park, Florida Area Headquartered in beautiful Winter Park, Florida, Virtual Operations is the premier provider of IT support and IT project consulting for the Central Florida area. We’re a local company, and we specialize in providing tech support for small business. Why does being a local company matter? Because we find that being face to…

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Equifax Hack – Takeaways for Small Business

Posted by Timothy Platt on Sep 10, 2017


Key Points About the Equifax Hack (Data Breach) for Small Business As you’ve probably heard, this week Equifax Inc. (one of the “big-three” credit bureaus) announced a cybersecurity incident that involved a data breach of 143 million U.S. consumer records. A data breach is a form of computer hack where confidential or private data is exposed – accessed, viewed, or stolen by unauthorized individuals….

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Hurricane Preparedness for Small Business

Posted by Timothy Platt on Sep 4, 2017


Tips for Hurricane Preparedness for Small Business It’s that time of year again – hurricane season – and as I write this, we’ve got yet another big storm potentially bearing down on Florida (Irma). Strong storms and hurricanes are a fact of life in Florida – so you’ve got to prepare. It would be irresponsible not to prepare your small business, just as you…

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How to Provide Tech Support for Small Business

Posted by Timothy Platt on Sep 2, 2017


How to provide Tech Support for Small Business – All you need to know In this article, we’re going to outline the essential and best practices of providing tech support for a small business. What’s tech support? It’s the ongoing service to ensure that your business is utilizing technology and actually getting the value of that technology. Computers, servers, applications, and networks are tools…

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Small Business Phone Service Options

Posted by Timothy Platt on Aug 26, 2017


Phone Service for the Small Business Today we are going to talk about phone service for the small business. Much has changed over the last 10 years regarding phone systems – there are now more options than ever – from onsite PBX (Private Branch Exchange) systems to cloud based phone solutions that integrate with your CRM (Customer Relationship Management) tool of choice. Let’s talk…

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Malware on Apple Mac, Android, and IoT

Posted by Timothy Platt on Aug 19, 2017


Malware on Android, MacOS, and IoT In the news recently, we learned of new variants of malware on Apple Mac computers, Android phones and IoT (“Internet of Things”) devices. While malware and related security threats on these devices are not quite as numerous as on Windows devices – they exist – and we believe this represents a growing threat. In this article, we’ll discuss…

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Top 5 Reasons Your Small Business Should Utilize Open Source Software

Posted by Timothy Platt on Aug 11, 2017


Why your small business should use Open Source Software Is your small business leveraging Open Source Software for maximum benefit? That’s what we are going to discuss in this article. We consider open source software to be a great complement to traditionally licensed commercial software for maximizing value and efficiency in the small business. In many cases, it’s also the best way to accomplish…

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Orlando IT Support

Posted by Timothy Platt on Jul 28, 2017


The Best IT Support for the Orlando, Florida Area If you are in need of small business IT support in the Orlando, Florida area please reach out to us and request a free consultation. Virtual Operations, LLC is the premier provider of IT support services to companies in the Orlando area. Our business headquarters is located here, and we are passionate about providing outstanding…

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Need a lot of storage space? Here’s some options

Posted by Timothy Platt on Jul 26, 2017


Need a lot of storage? Here’s some options Computer storage gets better and better – nearly every day. Smaller, faster, more capacity, and a continuously falling price tag. Need to upgrade your computer storage? Here’s some recent options. See here if you are looking to free up space for your existing storage. Solid State Drive (SSD) We’ve talked about the benefits of SSDs before…

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Microsoft Stream – Corporate Video Sharing

Posted by Timothy Platt on Jul 24, 2017


Microsoft Stream – Corporate Video Sharing You may be familiar with some of the more popular features of Office 365, but did you know about the feature called Stream? Microsoft Stream is a scalable, enterprise class video hosting and sharing solution – integrated with Office 365 security and applications. You can easily drag and drop videos to share, in channels, and then utilize these…

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Data Privacy and GDPR

Posted by Timothy Platt on Jul 22, 2017


GDPR and Data Privacy The GDPR is coming! What’s the GDPR? It’s the General Data Protection Regulation. It is a tough new standard for data privacy – protection for personal data such as citizen names, email addresses, home addresses, etc. It’s a new regulation that attempts to unify and strengthen personal data protection for all individuals within the European Union (EU). Just because your…

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Microsoft Forms – Public Preview

Posted by Timothy Platt on Jul 21, 2017


Microsoft Forms – Public Preview Recently, Microsoft announced that a public preview of Microsoft Forms will be released soon. Microsoft Forms is a simple and lightweight app for creating polls, surveys, and quizzes that lets your users easily gather customer feedback, measure satisfaction, learn what employees think, organize team events, and more. It works on any web browser, and includes features such as themes,…

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Features of Office 365 – Microsoft Bookings

Posted by Timothy Platt on Jul 17, 2017


Microsoft Bookings Need an easy to use appointment booking solution for your small business? One that’s easy to use by your clients and your staff? Read on to find out more about Microsoft Bookings. One of the things we love about Office 365 – it just keeps getting better and better. The existing features have new capabilities, and more is being added all the…

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