Managed IT Services Blog

Technology Insights for Small Business

Wi-Fi Security and KRACK

Posted by Timothy Platt on Oct 18, 2017


Wi-Fi Security – What is the New KRACK Attack and How Serious Is It? Earlier this week, a security researcher publicly disclosed a serious security vulnerability in the 802.11 WPA2 Wi-Fi protocol – this is the Wi-Fi protocol used by every modern device. The attack methods (there are multiple) used to exploit this vulnerability are being called KRACKs (Key Reinstallation Attacks). Because this is…

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Windows 10 Fall Creators Update is Here

Posted by Timothy Platt on Oct 15, 2017


Fall Creators Update for Windows 10 Arrives 10/17/2017 On Tuesday of this week (10/17/2017), Microsoft released the next major upgrade to Windows 10 – the Fall Creators Update. It’s also known as version 1709, and is a follow-on upgrade from the Anniversary Update (1607) and the original Creators Update (1703) that came out earlier in March of this year. This is a major upgrade…

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macOS High Sierra – Should You Upgrade?

Posted by Timothy Platt on Sep 30, 2017


macOS High Sierra – Should Your Small Business Upgrade? This week, Apple released macOS version 10.13 – also known as High Sierra. As such, it’s the successor to version 10.12 – Sierra. As with all macOS updates, it’s free, but before you upgrade, let’s discuss the new features this release contains and whether this is the right time to upgrade or not. Firstly, High…

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Winter Park IT Support

Posted by Timothy Platt on Sep 23, 2017


IT Support and IT Project Consulting for the Winter Park, Florida Area Headquartered in beautiful Winter Park, Florida, Virtual Operations is the premier provider of IT support and IT project consulting for the Central Florida area. We’re a local company, and we specialize in providing tech support for small business. Why does being a local company matter? Because we find that being face to…

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Equifax Hack – Takeaways for Small Business

Posted by Timothy Platt on Sep 10, 2017


Key Points About the Equifax Hack (Data Breach) for Small Business As you’ve probably heard, this week Equifax Inc. (one of the “big-three” credit bureaus) announced a cybersecurity incident that involved a data breach of 143 million U.S. consumer records. A data breach is a form of computer hack where confidential or private data is exposed – accessed, viewed, or stolen by unauthorized individuals….

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Hurricane Preparedness for Small Business

Posted by Timothy Platt on Sep 4, 2017


Tips for Hurricane Preparedness for Small Business It’s that time of year again – hurricane season – and as I write this, we’ve got yet another big storm potentially bearing down on Florida (Irma). Strong storms and hurricanes are a fact of life in Florida – so you’ve got to prepare. It would be irresponsible not to prepare your small business, just as you…

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How to Provide Tech Support for Small Business

Posted by Timothy Platt on Sep 2, 2017


How to provide Tech Support for Small Business – All you need to know In this article, we’re going to outline the essential and best practices of providing tech support for a small business. What’s tech support? It’s the ongoing service to ensure that your business is utilizing technology and actually getting the value of that technology. Computers, servers, applications, and networks are tools…

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Small Business Phone Service Options

Posted by Timothy Platt on Aug 26, 2017


Phone Service for the Small Business Today we are going to talk about phone service for the small business. Much has changed over the last 10 years regarding phone systems – there are now more options than ever – from onsite PBX (Private Branch Exchange) systems to cloud based phone solutions that integrate with your CRM (Customer Relationship Management) tool of choice. Let’s talk…

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Malware on Apple Mac, Android, and IoT

Posted by Timothy Platt on Aug 19, 2017


Malware on Android, MacOS, and IoT In the news recently, we learned of new variants of malware on Apple Mac computers, Android phones and IoT (“Internet of Things”) devices. While malware and related security threats on these devices are not quite as numerous as on Windows devices – they exist – and we believe this represents a growing threat. In this article, we’ll discuss…

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Top 5 Reasons Your Small Business Should Utilize Open Source Software

Posted by Timothy Platt on Aug 11, 2017


Why your small business should use Open Source Software Is your small business leveraging Open Source Software for maximum benefit? That’s what we are going to discuss in this article. We consider open source software to be a great complement to traditionally licensed commercial software for maximizing value and efficiency in the small business. In many cases, it’s also the best way to accomplish…

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Orlando IT Support

Posted by Timothy Platt on Jul 28, 2017


The Best IT Support for the Orlando, Florida Area If you are in need of small business IT support in the Orlando, Florida area please reach out to us and request a free consultation. Virtual Operations, LLC is the premier provider of IT support services to companies in the Orlando area. Our business headquarters is located here, and we are passionate about providing outstanding…

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Need a lot of storage space? Here’s some options

Posted by Timothy Platt on Jul 26, 2017


Need a lot of storage? Here’s some options Computer storage gets better and better – nearly every day. Smaller, faster, more capacity, and a continuously falling price tag. Need to upgrade your computer storage? Here’s some recent options. See here if you are looking to free up space for your existing storage. Solid State Drive (SSD) We’ve talked about the benefits of SSDs before…

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Microsoft Stream – Corporate Video Sharing

Posted by Timothy Platt on Jul 24, 2017


Microsoft Stream – Corporate Video Sharing You may be familiar with some of the more popular features of Office 365, but did you know about the feature called Stream? Microsoft Stream is a scalable, enterprise class video hosting and sharing solution – integrated with Office 365 security and applications. You can easily drag and drop videos to share, in channels, and then utilize these…

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Data Privacy and GDPR

Posted by Timothy Platt on Jul 22, 2017


GDPR and Data Privacy The GDPR is coming! What’s the GDPR? It’s the General Data Protection Regulation. It is a tough new standard for data privacy – protection for personal data such as citizen names, email addresses, home addresses, etc. It’s a new regulation that attempts to unify and strengthen personal data protection for all individuals within the European Union (EU). Just because your…

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Microsoft Forms – Public Preview

Posted by Timothy Platt on Jul 21, 2017


Microsoft Forms – Public Preview Recently, Microsoft announced that a public preview of Microsoft Forms will be released soon. Microsoft Forms is a simple and lightweight app for creating polls, surveys, and quizzes that lets your users easily gather customer feedback, measure satisfaction, learn what employees think, organize team events, and more. It works on any web browser, and includes features such as themes,…

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Features of Office 365 – Microsoft Bookings

Posted by Timothy Platt on Jul 17, 2017


Microsoft Bookings Need an easy to use appointment booking solution for your small business? One that’s easy to use by your clients and your staff? Read on to find out more about Microsoft Bookings. One of the things we love about Office 365 – it just keeps getting better and better. The existing features have new capabilities, and more is being added all the…

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Visio Online – Now Available

Posted by Timothy Platt on Jul 15, 2017


Microsoft Visio Online Microsoft has announced that Visio Online is now available. Visio Online is Microsoft’s web-based diagramming experience, allowing a user to create and edit basic diagrams in their favorite browser. As such, this product is moving Visio into the cloud. Historically available as a desktop only product, the drawback to using Visio has always been difficulty with sharing what you’ve created with…

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Big Data for Small Business

Posted by Timothy Platt on Jul 8, 2017


Big Data for Small Business By now you’ve probably heard about “Big Data” and the benefits companies are deriving. Big businesses such as Amazon, Google, Microsoft, and others gather key operational and business insights by being able to quickly and efficiently filter through the mountains of data their customers generate every single day (or hour!). Trends can be identified and turned into actionable business…

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How to Host Video on Your Small Business Website

Posted by Timothy Platt on Jun 10, 2017


In the past, we’ve talked about how to create an effective small business website. We mentioned a lot of good points, including the need for quality content. What we didn’t talk about is an up and coming category of content that is very popular, especially with the younger generations – video. It’s easy to write and maintain text content for your website, but how…

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WannaCry Ransomware – Update for Business Owners

Posted by Timothy Platt on May 13, 2017


WannaCry Ransomware – Updates and Information National news today is reporting on the “WannaCry” ransomware. This is a serious computer security issue, and this article will provide information on this threat. NOTE: This information is current as of Saturday 5/13/2017, 10:30 AM Eastern. What is “WannaCry”? WannaCry is a code name for a variant of “ransomware” malware that is currently circulating on the Internet….

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Security Tip – Don’t rely solely on Two Factor Authentication (2FA)

Posted by Timothy Platt on May 5, 2017


2FA can sometimes be bypassed due to bugs and weaknesses in implementation In the news this week, a criminal gang was able to exploit the public phone system to effectively bypass Two Factor Authentication (2FA) on some bank accounts. The attackers were able to exploit this issue and transfer money from accounts. What does this mean? What can you do about this? What is…

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Features of Microsoft Azure – Azure File Storage

Posted by Timothy Platt on Apr 24, 2017


Microsoft Azure Storage Account – File Storage feature Historically, cloud storage options such as Amazon’s S3 or Google’s Cloud Storage have offered scalability, flexibility, and great performance, but at the same time they have been difficult to use without custom programming, scripting, or special client tools. Microsoft’s Azure Storage has a feature known as File Storage that is easier to use, in many cases….

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Features of Office 365 – Microsoft To-Do

Posted by Timothy Platt on Apr 21, 2017


Microsoft To-Do – Intelligent task management Recently, Microsoft To-Do was launched – an intelligent task management app for the web, iOS, Android, and Windows 10. This program is derived from the previously available “Wunderlist” app, which was acquired by Microsoft some time ago. It’s integrated with Microsoft Office 365, and offers some useful functionality. What’s good? Free – It’s no cost, simply sign-up and…

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Don’t Plug Unknown USB Drives Into Your Computer

Posted by Timothy Platt on Apr 20, 2017


Don’t Plug Unknown USB Devices (Thumb or Flash Drives) Into Your Computer We’ve talked previously about general best practices for computer security, and at the top of the list is employee education and training. The best automated defenses cannot protect your systems, if the users inadvertently circumvent them. In today’s news, ArsTechnica reveals that the most widely exploited computer bug in the world is…

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Remote Access for Small Business Networks

Posted by Timothy Platt on Apr 17, 2017


How To Provide Remote Access for Small Business Networks Today we’re going to talk about providing secure remote access to your business’ network. Why would you want to do this? To allow employees to work remotely – and to let them have access to the servers, applications, and file shares they use regularly. This is great not only for occasional use outside of the…

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