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Technology Insights for Small Business

Business Trade Shows Part II: During the Event

Posted by Joe Nax on Apr 19, 2019

We’re back. In the last post, we talked about building momentum toward a trade show exhibition. Today, let’s look at your efforts during the show itself. You already should have sent out a reminder the morning of the show in posts on all your social media accounts, an article on your website blog, and a general email that you’re exhibiting. Now it is time…

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Business Trade Shows Part I: Before the Event

Posted by Joe Nax on Apr 12, 2019

Going to a tradeshow for the first time? Don’t make the mistake of viewing this as a 1-2 day discreet marketing event. Instead, view your exhibit at a tradeshow as the central feature of a much longer and holistic marketing plan that builds to the event, and then culminates in the successful post­show follow up that signs on new customers. In the next few…

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Is Your Website Mobile Optimized?

Posted by Joe Nax on Apr 5, 2019

Smaller firms often struggle just to keep up with maintaining a website. Worrying about a scaled­ down version for mobile users seems like just too much trouble. Today’s blog is all about why this matters to you and why should you bother with a mobile version. A bit of background: Mobile sites are versions of your website that can be easily read and used…

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Password Basics That Are Still Ignored

Posted by Joe Nax on Mar 29, 2019

You can have all the locks on your data center and have all the network security available, but nothing will keep your data safe if your employees are sloppy with passwords. There are many ways data can be breached, and opening some link they shouldn’t is one of the most serious security sins employees can commit, but today we’ll just talk about passwords. Here…

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You’re Fired! Now Give Me Your Password

Posted by Joe Nax on Mar 22, 2019

“You’re FIRED!” ( now give me your password) Losing an employee is not usually a good experience. If they leave voluntarily, you lose a valuable asset. If they have to be fired, you have the arduous task of the progressive discipline process and the final termination meeting. But there are other concerns that arise when an employee leaves. Those concerns are security and their…

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IT Defense in Depth Part II

Posted by Joe Nax on Mar 15, 2019

Defense in Depth Part II In our last blog we started talking about the different layers of security necessary to fully defend your data and business integrity. Today we will look at the human aspect of it, and network defenses. The human layer refers to the activities that your employees perform. 95% of security incidences involve human error. Ashley Schwartau of The Security Awareness…

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IT Defense In Depth Part I

Posted by Joe Nax on Mar 8, 2019

In the 1930s, France built a trench network called the Maginot Line to rebuff any invasion. The philosophy was simple: if you map out all the places an enemy can attack, and lay down a lot of men and fortifications at those places, you can rebuff any attack. The problem is, you can’t map every possible avenue for attack. What does this have to…

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Data Security: A People Problem

Posted by Joe Nax on Mar 1, 2019

Phishing Scams – A People Problem There are some things that only people can fix. There are many security risks to which your data is susceptible, but there is one method that remains a wonderfully effective hacking tool. That is the phishing scam. This is a legitimate looking email that asks the reader to click on a link. If clicked, the link can infect…

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What is Ransomware and How Can it Affect Your Business?

Posted by Joe Nax on Feb 22, 2019

    This cyberattack scheme hasn’t garnered nearly as much attention as the usual “break-in-and-steal-data-to-sell-on-the-Internet version,” but it can be even more debilitating. Ransomware attacks have begun appearing in the last few years and its practitioners are so polished that in few cases they even have mini­call centers to handle your payments and questions.   So what is ransomware? Ransomware stops you from using…

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Website cloning: Don’t fall for that trap!

Posted by Joe Nax on Jan 23, 2019

Website cloning: Don’t fall for that trap! Have you watched one of those horror movies where the something impersonates the protagonist only to wreak havoc later? Well, website cloning does the same thing–to your business–in real life. Website cloning is one of the most popular methods among scammers to fleece you of your money. As the name suggests, the cybercriminal first creates a ‘clone’…

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BYOD=Bring your own disaster?

Posted by Joe Nax on Jan 16, 2019

BYOD=Bring your own disaster? Workplaces today have changed. They extend beyond the working hours, beyond the cubicles. Whether you are commuting to work or even vacationing, chances are you or your employees take a break from the break to reply to those important emails that require ‘immediate action’. Plus, there may even be employees who are not even on the same continent as you….

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Get smart about smartphones

Posted by Joe Nax on Jan 9, 2019

  Get smart about smartphones   With flexible working schedules, remote teams and Bring Your Own Device (BYOD) policies in force, it is has become commonplace for employees and business owners alike to use smartphones for work purposes. A quick reply to an email, sharing that sales presentation, glancing over that vendor proposal–all on a smartphone–is something we all do on a daily basis….

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Why you need the cloud?

Posted by Joe Nax on Jan 2, 2019

  Why you need the cloud?   When talking to our clients, we have noticed that SMBs often think the cloud is something for their bigger counterparts to explore. We hear objections like, “But, it’s too complicated.”, “The cloud sounds expensive.”, “We are a small business, we don’t think we need the cloud.”, Hold on! In reality, it is the SMBs that benefit the…

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Don’t sign up with that MSP just yet!

Posted by Joe Nax on Dec 20, 2018

  Don’t sign up with that MSP just yet!   The decision to sign up with a MSP is a big one–you are essentially trusting someone with the backbone of your business–your technology infrastructure, so you need to make sure you pick someone with whom you can have a mutually beneficial, long-term relationship. This blog discusses what you need to know before you sign…

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The biggest threat to your IT infrastructure: Your own employees

Posted by Joe Nax on Dec 13, 2018

  The biggest threat to your I.T infrastructure: Your own employees   Did you know that your employees often unwittingly ‘help’ cybercriminals gain access to your system? Often, employees play a part in compromising the security of your IT infrastructure, even without them realizing it. For example- When your employees use their own devices for work purposes such as to access emails, to connect…

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3 things your Managed Services Provider (MSP) wants you know

Posted by Joe Nax on Dec 6, 2018

3 things your Managed Services Provider (MSP) wants you know Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important…

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Don’t make these IT mistakes as you grow!

Posted by Joe Nax on Nov 29, 2018

  Don’t make these IT mistakes as you grow!   During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their IT investments never really yielded the kind of returns they expected and come to us looking to change the trend. When analyzing the reasons…

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IT Red Flags to Watch Out For

Posted by Joe Nax on Nov 22, 2018

  IT Red Flags to Watch Out For   As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is IT. When you are so busy looking…

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Assessing your MSP in the first appointment

Posted by Joe Nax on Nov 15, 2018

  Assessing your MSP in the first appointment   Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into you.   How well do they know…

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Hiring seasonal staff? Here are a few things to consider from the IT

Posted by Joe Nax on Nov 8, 2018

  Hiring seasonal staff? Here are a few things to consider from the IT perspective   In many industries, there are seasonal spikes in business around specific times. For example, CPAs/Accounting firms, though busy all year, generally see a spike in business around the time of tax planning, IRS return filing, etc., the retail industry sees a boom around the Holiday Season, and so…

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3 Things to consider before you sign-up with a cloud services provider

Posted by Joe Nax on Oct 31, 2018

  3 Things to consider before you sign-up with a cloud services provider   More and more SMBs are migrating to the cloud and that is not a surprise considering the numerous benefits the cloud can offer them. For a SMB, the cloud is a cost efficient and secure answer to their growing data needs and IT security requirements. The cloud grows with them…

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Network Support in Orlando

Posted by Timothy Platt on Apr 18, 2018

Network Support in Orlando Do you need Network Support for your small business in Orlando, Florida? If so, Virtual Operations, LLC is the right choice for you. We have extensive experience with managing, troubleshooting, and improving business networks. Do you have any of these issues? Internet Performance Network Reliability Network Security Questions or Issues WiFi (Wireless) or Ethernet Performance Problems with phone systems or…

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C: Drive Out Of Space? Here’s What To Do Next

Posted by Timothy Platt on Apr 18, 2018

Here’s a very common issue – C: drive out of space. This means your hard drive is full, and that’s not good. Windows (or Mac) can’t work properly when there is no available drive space. What should you do when that happens? Here’s some simple tips. C: Drive Out of Space – Windows Whether you are on Windows 7, 8, or 10, the process…

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The Best Guide to Cloud Services

Posted by Timothy Platt on Apr 15, 2018

Cloud services have come to the forefront as the best way for businesses to meet their rapidly changing IT needs. Cloud services offer high performance, reliability, and scaling – without upfront capital expenditures. But before you can leverage the advantages of Cloud Services (also known as “Cloud Computing”) you need to understand the options. In addition, there are considerations that will impact your choice…

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Wi-Fi Security and KRACK

Posted by Timothy Platt on Apr 7, 2018

Wi-Fi Security – What is the New KRACK Attack and How Serious Is It? Earlier this week, a security researcher publicly disclosed a serious security vulnerability in the 802.11 WPA2 Wi-Fi protocol – this is the Wi-Fi protocol used by every modern device. The attack methods (there are multiple) used to exploit this vulnerability are being called KRACKs (Key Reinstallation Attacks). Because this is…

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