Managed IT Services Blog

Technology Insights for Small Business

Remote Access for Small Business Networks

Posted by Timothy Platt on Dec 6, 2017


How To Provide Remote Access for Small Business Networks Today we’re going to talk about providing secure remote access to your business’ network. Why would you want to do this? To allow employees to work remotely – and to let them have access to the servers, applications, and file shares they use regularly. This is great not only for occasional use outside of the…

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The Importance of a Long-Term Technology Strategy

Posted by Timothy Platt on Nov 26, 2017


What is a technology strategy? In this article, we’ll discuss a critical strategic planning component of your business – the technology strategy. First let’s define what it is. The technology strategy is a long-term roadmap by which the business will evolve its technology base and future tech acquisitions to improve the business’ ability to make money. When describing the technology strategy, we use the…

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Network Support in Orlando

Posted by Timothy Platt on Nov 13, 2017


Network Support in Orlando Do you need Network Support for your small business in Orlando, Florida? If so, Virtual Operations, LLC is the right choice for you. We have extensive experience with managing, troubleshooting, and improving business networks. Do you have any of these issues? Internet Performance Network Reliability Network Security Questions or Issues WiFi (Wireless) or Ethernet Performance Problems with phone systems or…

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Computer Security – Why Defense in Depth is the Best Approach

Posted by Timothy Platt on Nov 12, 2017


Computer Security – Why Defense in Depth is the Best Approach Here on “Patch Tuesday”, we’re going to discuss an important topic that we touched on briefly last week. We believe “Defense in Depth”, as applied to computer security, is the best way to mitigate the risk of security exploits and breaches. We’re going to describe the rationale and specifics of this multi-layered approach….

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Virtual IT Support

Posted by Timothy Platt on Nov 11, 2017


Virtual IT Support is the Best Tech Support Option for Small Business – Here’s Why Do you need tech support for your small business? If so, Virtual IT Support is the best option to meet your computer support needs. What is Virtual IT Support? In a lot of ways, it’s outsourcing of IT. But it’s much more than that. Virtual IT Support (also known…

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Winter Park IT Support

Posted by Timothy Platt on Sep 23, 2017


IT Support and IT Project Consulting for the Winter Park, Florida Area Headquartered in beautiful Winter Park, Florida, Virtual Operations is the premier provider of IT support and IT project consulting for the Central Florida area. We’re a local company, and we specialize in providing tech support for small business. Why does being a local company matter? Because we find that being face to…

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Hurricane Preparedness for Small Business

Posted by Timothy Platt on Sep 4, 2017


Tips for Hurricane Preparedness for Small Business It’s that time of year again – hurricane season – and as I write this, we’ve got yet another big storm potentially bearing down on Florida (Irma). Strong storms and hurricanes are a fact of life in Florida – so you’ve got to prepare. It would be irresponsible not to prepare your small business, just as you…

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How to Provide Tech Support for Small Business

Posted by Timothy Platt on Sep 2, 2017


How to provide Tech Support for Small Business – All you need to know In this article, we’re going to outline the essential and best practices of providing tech support for a small business. What’s tech support? It’s the ongoing service to ensure that your business is utilizing technology and actually getting the value of that technology. Computers, servers, applications, and networks are tools…

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Orlando IT Support

Posted by Timothy Platt on Jul 28, 2017


The Best IT Support for the Orlando, Florida Area If you are in need of small business IT support in the Orlando, Florida area please reach out to us and request a free consultation. Virtual Operations, LLC is the premier provider of IT support services to companies in the Orlando area. Our business headquarters is located here, and we are passionate about providing outstanding…

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Features of Microsoft Azure – Azure File Storage

Posted by Timothy Platt on Apr 24, 2017


Microsoft Azure Storage Account – File Storage feature Historically, cloud storage options such as Amazon’s S3 or Google’s Cloud Storage have offered scalability, flexibility, and great performance, but at the same time they have been difficult to use without custom programming, scripting, or special client tools. Microsoft’s Azure Storage has a feature known as File Storage that is easier to use, in many cases….

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Don’t Use Obsolete Hardware

Posted by Timothy Platt on Apr 9, 2017


Don’t use obsolete hardware – it’s a security and reliability risk We’ve talked previously about why your business shouldn’t use obsolete software, but the same concept applies to hardware too. Just like out of date software, it’s a security risk. But it’s also a risk to availability (uptime). Don’t use obsolete hardware – it’s a security risk Network hardware such as switches, firewalls, routers,…

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Small Business – Top 7 Tips for an Effective Website

Posted by Timothy Platt on Apr 1, 2017


Today we’re going to talk about a topic that applies to any small business – having an effective website. Having an effective website is a must. A well designed, functional website that ranks well in Google search results is like a free billboard, working for you 24 hours per day, bringing new prospects and leads into your inbox. The result you want is clear,…

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Don’t Use Obsolete Software

Posted by Timothy Platt on Mar 31, 2017


Don’t use obsolete software – it’s an extreme security risk In the news today – there’s still hundreds of thousands of instances of Windows Server 2003 in usage. And attackers are still finding, and exploiting security holes. This isn’t very different from the normal attack and defend cycle, but the primary difference here: Microsoft is no longer patching Windows Server 2003. It went “end…

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What’s the Best Web Browser?

Posted by Timothy Platt on Mar 23, 2017


Here at Virtual Operations, Central Florida’s best Managed IT Services provider, we’re often asked about web browsers. Specifically, which web browser do we recommend for desktop usage, and why. We’ll discuss that today. We’re making recommendations here for the average small to medium business, in desktop/laptop/notebook scenarios (as opposed to smart phones and tablets). Best Web Browser for Windows 7 and Windows 8/8.1 Running…

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Security Tip – Spotting Phishing Emails

Posted by Timothy Platt on Mar 21, 2017


Nearly everyone is familiar with “phishing” emails. What’s “phishing”? It’s a technique attackers use to try and trick you into providing private or confidential information. We see these often. Here’s a typical example, received today in my Hotmail account. Take a look, and see how many red flags and trouble signs you can spot. Then scroll down for the answers. Overall, I’ll get this…

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Virtual Servers – Best Practices for Your Business

Posted by Timothy Platt on Mar 20, 2017


Virtual Servers – Best Practices for Your Business Today, we’ll talk a bit about best practices for virtualizing your servers. “Virtual” is an abstract concept – so we’ll provide a laymen’s explanation, and then we’ll focus on the benefits. This explanation is targeted to business owners and decision makers, not technical personnel. Firstly, why would we do this? Virtual servers are highly recommended over…

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Business Owners – What To Do After Your IT Person Resigns

Posted by Timothy Platt on Mar 17, 2017


Business Owners – What To Do After Your IT Person Resigns Here’s a moment many small and medium business owners fear: When that critical IT person, who has accumulated years of knowledge of the inner workings of your company, has resigned. What do you do next? We’ll discuss the best steps you can take immediately. We’ll assume this person is probably your only IT…

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Top 5 Reasons Your Business Should Be Using a Password Manager

Posted by Timothy Platt on Mar 7, 2017


Today we are going to talk about why your business should require all employees to use a Password Manager. If you read our previous article on passwords, “Why Does My Password Have to Change?”, you already know we recommend the following password best practices for all businesses: Passwords should be long, complex, random strings of alphanumeric and special characters (!#@$*) – to eliminate the…

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Why Full Disk Encryption is a Good Idea

Posted by Timothy Platt on Mar 6, 2017


Full Disk Encryption (FDE) has become easy to use with the latest versions of Windows 10 and MacOS. Why use full disk encryption? If your laptop is lost or stolen, you can ensure that your files are secure and cannot be read by someone unauthorized. Device theft or loss can of course happen to any device, but it’s certainly more likely to happen for…

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Running in the Cloud Doesn’t Eliminate the Need for Business Continuity and Disaster Recovery

Posted by Timothy Platt on Mar 1, 2017


 

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Why Fiber is a Better Internet Connection

Posted by Timothy Platt on Feb 27, 2017


In our last article, we discussed common issues and troubleshooting for cable Internet service. As we mentioned, business cable Internet is based on the same technology as home cable TV. Many small and medium businesses outgrow its capabilities quickly, especially if they are heavily reliant on the Internet. In this article, we’ll discuss a better Internet connection for these kinds of companies: Fiber What…

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The Business Owner’s Guide – How To Fix Your Internet Issues

Posted by Timothy Platt on Feb 26, 2017


In this article, we’ll discuss the options for making your Internet and network technology more reliable. We’re not going to deep dive into a lot of tech jargon – we’re going to provide a business-friendly overview of the steps you can take. Lastly, we’ll make some assumptions about the type of network gear we most often see for small to medium sized businesses here…

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Why Does My Password Have to Change?

Posted by Timothy Platt on Feb 22, 2017


Every business user is familiar with the toil and trouble of passwords – they’re long, they’re complicated, hard to type, and just about the time you can remember it – IT makes you change it. There are good reasons we do these things. In this article, we’ll review the reasons. It may not make your life any easier, but at least you’ll understand why…

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The Essential Skills of an IT Support Team

Posted by Timothy Platt on Feb 18, 2017


As we discussed in our first two articles; an IT Managed Services plan provides better service and predictable costs when compared to traditional support approaches. The secret to “better service” is simple – it’s a customer service focus backed up with the skills that are needed to support all the technology you depend on. But it’s not just about supporting computers, servers, and networks…

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Patch Tuesday – Windows Patching Explained

Posted by Timothy Platt on Feb 17, 2017


Patch Tuesday – The Microsoft Windows patching release cycle What’s “Patch Tuesday“? Patch Tuesday is Microsoft’s regularly scheduled release cycle for bug and security fixes for your Windows desktop and server operating systems. For example, on Tuesday Sept 12, 2017, Microsoft released 82 patches for various versions of Windows, including Windows 10. Of those patches, at least one fixes an issue that is known…

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