The Essential Skills of an IT Support Team

Posted by Timothy Platt on Feb 18, 2017


As we discussed in our first two articles; an IT Managed Services plan provides better service and predictable costs when compared to traditional support approaches. The secret to “better service” is simple – it’s a customer service focus backed up with the skills that are needed to support all the technology you depend on. But it’s not just about supporting computers, servers, and networks – strategic planning, communications, and simply understanding your business needs are also essential skills. To understand this diverse set of skills, we’ll discuss in this article what the essential roles of an effective IT support team are.

The Effective IT Support Team

For an IT team to be effective, these roles are needed:

These are important skills, and it’s impossible to find one person that can do it all. Whether your company is 2 people or 200, you need a team approach to ensure all the bases are covered.

How Does Your Team Stack Up?

Ask yourself these questions:

The Orlando IT Company that Cares About Your Small Business

Virtual Operations is the Orlando IT company that cares about your small business. The computer support partner you choose can make all the difference. Our Managed IT Service offering provides the expertise and proactive care required to ensure your technology works for you. We are Orlando’s top small business tech support, and that is the advantage that Virtual Operations provides.

Our IT Managed Services provide:

Contact VO for IT support help now

This is the 3rd part of a multi-part series discussing the advantages of IT Managed Services, you can read the first part here. and the second part here.

 


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