Managed IT Services – Good for You , Good for Us

Posted by Timothy Platt on Feb 9, 2017


As we discussed in our first article; a Managed IT Services plan is a great way to meet your IT support needs – it removes the headaches and distractions of technology and allows the business to focus on what’s important.  It’s a pro-active approach that focuses on avoiding the problems (and requests) before they happen. Perhaps best of all it results in predictable costs because service is provided on a fixed fee basis. It almost sounds too good to be true – better service, better uptime, less issues, and at a predictable and competitive cost?

Let’s examine this by first understanding the traditional IT “break-fix” model of support.

Break-fix IT Support and why Managed IT Services are better

Break-Fix is the model by which support is provided on an “as-needed” basis – if something is broken, the vendor is engaged, and it is fixed, for an hourly fee. This model could be very cost efficient, but this is only the case in a simple environment with minimal needs. Further it’s a short term focused view that completely ignores the big picture and lacks any sort of long term planning or strategy.

In a nutshell, the shortcomings of the break-fix approach:

In a simple environment, with very few infrequent needs, break-fix may make sense. Unfortunately there is a fundamental mis-match in how break-fix profits are derived that is directly at odds with providing the best experience for the customer. We believe Managed IT Services is a better approach in all situations.

The Advantages of Managed IT Services

With Managed IT Services the fundamental equation is reversed – we don’t make money when you have problems, we make money when you don’t have problems! Managed IT Services allow for predictable costs, better service, and ensure you have a technology roadmap for your business.

In summary, our complete understanding of your systems allow us to quickly and efficiently resolve problems at any hour of the day – and that is good for you, and good for us

Our Managed IT Services provide:

At the end of the day, moving your IT support out of office is a big decision. If you have any questions about Managed IT Services and would like to speak to an IT expert, please call us at (407) 268-6626. We are Orlando, Florida’s premier managed service provider.

Contact VO for IT support help now

This is the 2nd part of a multi-part series discussing the advantages of Managed IT Services, you can read the third part here.

 

The Orlando IT Company that Cares About Your Small Business

Virtual Operations is the Orlando IT company that cares about your small business. The computer support partner you choose can make all the difference. Our Managed IT Service offering provides the expertise and proactive care required to ensure your technology works for you. We are Orlando’s top small business tech support, and that is the advantage that Virtual Operations provides.


Like To Learn More? Send Us A Message or call direct 407.268.6626

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